Viewing the raised Ticket:

To view each ticket, the admin must click on view button in actions column which redirects to view page. By knowing the issue super admin can solve it and after solving the issue super admin changes the status of the issue to resolve and if any changes super admin will give reply by clicking on sending a reply. Then a mail will be sent to the user and he/she can check the issue, if it is satisfied then the user will give the ratings or else user can send a reply to that request.