{"id":10,"date":"2020-08-19T17:41:28","date_gmt":"2020-08-19T17:41:28","guid":{"rendered":"https:\/\/ecubeapps.com\/portal\/help\/knowledge-base\/how-to-contact-support\/"},"modified":"2020-08-21T11:13:53","modified_gmt":"2020-08-21T11:13:53","slug":"how-to-contact-support","status":"publish","type":"ht_kb","link":"https:\/\/ecubeapps.com\/portal\/help\/knowledge-base\/how-to-contact-support\/","title":{"rendered":"How to Contact Support"},"content":{"rendered":"<p>User can contact eCubeApps team by Helpdesk. The user can create a ticket by clicking on the <em>helpdesk<\/em>\u00a0icon. By clicking on that icon user gets one popup page. In that user must provide details for entering subject of the ticket, a select category like data requests, service information etc., select priority like high, medium etc., what\u2019s up? If he\/she wants to say anything, can add files and can include a screenshot and click on submit button. Then the request is sent to the super admin tickets dashboard. Click on the\u00a0<em>close<\/em>\u00a0button if he does not willing to submit the ticket.<\/p>\n<p>Tickets Dashboard module allows the admin to view requests of users and can solve issues. To view the requests of the users, the admin must click on\u00a0<em>view<\/em>\u00a0tickets section. Then the page will be redirected to the helpdesk list page. In this page, the requests are present in the form of a grid.<\/p>\n<p>The grid contains the columns like a<em>ctions, ticket id, subject, category, status, priority, email, created by and created date<\/em>. To view, each request admin must click on view button in actions column which redirects to view page. By knowing the issue, admin can solve it and after solving the issue he changes the status of the issue to resolve and if any changes super admin will give reply by clicking on send a reply. Then a mail will be sent to the user and he\/she can check the issue, if it is satisfied then the user will give the ratings or else user can send a reply to that request.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"ht_kb_category":[2],"ht_kb_tag":[8,9],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>How to Contact Support - eCubeApps Help<\/title>\r\n<meta name=\"robots\" content=\"index, follow\" \/>\r\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/ecubeapps.com\/portal\/help\/knowledge-base\/how-to-contact-support\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"How to Contact Support - eCubeApps Help\" \/>\r\n<meta property=\"og:description\" content=\"User can contact eCubeApps team by Helpdesk. The user can create a ticket by clicking on the helpdesk\u00a0icon. By clicking on that icon user gets one popup page. 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