Customer Satisfaction Survey Form

Please fill the form carefully

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Product Satisfaction:


	Very satisfied	Satisfied	Neutral	Unsatisfied	Very unsatisfied	N/A
Overall, how satisfied were you with the product / service

Recommend to Others and Future Use:


	Definitely	Probably	Not sure	Probably not	Definitely not
Would you recommend our product / service to colleagues or contacts within your industry
Would you use our product / service in the future

Length of Use:


	Less than a month	1-6 months	7-11 months	1-3 years	Over 3 years	Never used
How long have you used our product / service

Frequency of Use:


	Once a week	More than once a week	2 to 3 times a month	Once a month	Less than once a month
How often do you use our product / service

What aspect of the product / service were you most satisfied by:

Quality
Price
Purchase experience
Installation or first use experience
Usage experience
Customer service

Thinking of similar products / services offered by other companies, how would you compare the attributes of the product / service offered by our company:


	Much better	Somewhat better	About the same	Somewhat worse	Much worse	Don't know
Ease of use
Customer Support
Price
Quality
Performance

What do you like about our product / service:

What do you dislike about our product / service:

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